What is RailNexus?
Who has access to this portal?
How is data in the portal updated?
How do I reach my Wilson & Company project manager?
What is the Scheduling Agent?
The Scheduling Agent module manages field service requests and coordinates scheduling for both Railroad Worker in Charge (RWIC) and Utility Inspection Coordinator (UIC) personnel across all territories. Submit new requests, track status in real time, and view active assignments by territory.
- Live request status — submitted, in-review, scheduled, completed
- RWIC and UIC scheduling coordination across all territories
- Filter by territory, status, and project particulars
- Export scheduling data with timestamps
- Field service request log with full assignment history
What a UIC Does
- Monitors utility work within railroad right-of-way for compliance with railroad standards
- Coordinates with railroad engineering and operations during active encroachment
- Verifies permits, agreements, and approved plans are on site
- Documents daily field activity and provides written reports
When a UIC is Required
- New utility crossings or parallel encroachments within railroad right-of-way
- Repair, replacement, or inspection of existing utilities near active track
- Horizontal directional drilling (HDD) beneath main lines
- Any work covered under a utility permit agreement
How do I submit a field service request?
Use the field service request form linked from the RailNexus landing page and module selector. Wilson & Company's team will confirm the required coordinator type (RWIC vs. UIC) based on your scope and the applicable agreement.
How much lead time do I need?
Submit requests as early as possible — lead time depends on territory, coordinator availability, and the railroad's requirements for your work type. Your Wilson & Company project manager can confirm the expected lead time for your request.
What is an RWIC?
A Railroad Worker in Charge (RWIC) — also called a flagger — protects workers and contractors performing work on or near active track by establishing on-track safety and coordinating with train operations.
What is a UIC and how is it different from an RWIC?
A Utility Inspection Coordinator (UIC) oversees utility work within railroad right-of-way — verifying permits, monitoring compliance, and documenting field activity. An RWIC provides on-track safety protection. UIC scheduling is managed through the same Scheduling Agent module as RWIC services.
What does each service request status mean?
Each field service request moves through a live status pipeline — from submitted, to in-review, to scheduled, to completed — so you always know exactly where your request stands.
Which flagging vendors does Wilson & Company coordinate with?
Wilson & Company coordinates scheduling across the railroad's approved flagging vendors for each territory. Vendor assignment is handled during scheduling based on availability and territory coverage.